Warranty & shipping

How mail-in works

• Order and pay on the site by card, Apple Pay, Google Pay, Link or PayPal.
• We email you our mail-in address and packing tips right away.
• You ship your system to us. Shipping to us is paid by you.
• We confirm when it arrives, do the work, test it and ship it back.

Turnaround

Most jobs take 1 to 3 business days once your system arrives, plus shipping time.

What the price includes

Listed prices include the labor and return shipping unless the service page says otherwise. Where a part is charged separately, such as the PS2 memory card or a hard drive for a Wii U, the service page says so and we confirm the amount before starting. We ship to addresses in the United States.

Packing your system

• Put a note in the box with your name and order number.
• Pad the system well on all sides.
• Use a shipping service with tracking.

Warranty

Our labor is covered for one year. Parts carry their manufacturer's warranty. If something we worked on stops working as it should, email alen@retrogaminginsider.com with your order number and we will sort it out.

Refunds are covered in our refund policy.

If we find worn or failed parts while your system is open, we ask for your approval before replacing anything.